This document outlines the rules and procedures related to cancellations, returns, and refunds for products or services purchased on our website. By making a purchase, you agree to abide by these terms.
Refunding Rules
Customers are eligible for a refund under the following circumstances:
The product is defective or damaged upon delivery.
The product does not match the description provided on our website.
The customer cancels the order within the specified time frame (see below).
Customers can cancel an order within 24 hours of placing it. After this period, cancellations are not guaranteed. Damaged Products During Transit
Notify Us: Contact our customer support team within 48 hours of receiving the damaged product.
Provide Evidence: Provide clear photos or videos showing the damage.
Replacement or Refund: We will either replace the product or issue a refund, depending on your preference.
Order Confirmation and Deducted Amount
Contact Us: Reach out to our customer support immediately.
Resolution: We will investigate and resolve the issue promptly. If the order is not confirmed, the deducted amount will be refunded.
The following items are not eligible for refunds:
Perishable goods (e.g., fresh food, flowers).
Personalized or custom-made products.
Digital downloads (e.g., software, music, e-books) once the download link is provided.
Hotel Rooms and other Services (e.g rooms and holidays booking, table bookings, Spa and Salon ) Return Procedures and Rules
Customers must initiate the return process within 7 days of receiving the product.
Contact our customer support team to request a return.
Follow the instructions provided for returning the product.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). Response Time
We aim to process refunds within 5 business days of receiving the returned product. However, processing times may vary. Changes to the Policy
We reserve the right to modify this cancellation and refund policy at any time. Any changes will be communicated on our website. Applicable Laws
This policy complies with relevant consumer protection laws, including the Consumer Protection Act of 2019 and the Indian Contract Act of 1872. For any further inquiries or assistance, please contact our customer support team.